At Amy’s Pups, we want you and your furry family members to be completely satisfied with every purchase. We understand that sometimes things don’t work out as expected, which is why we offer a straightforward and hassle-free return policy.

Our 30-Day Satisfaction Guarantee

We stand behind every product we sell. If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order. Here’s what you need to know:

For Unopened Products

Your Unopened purchase is eligible for a full refund issued to your original payment method when returned in it’s unopened original packaging within the 30-day return window. No Credit or refund will be issued for originating or return shipping.

For Opened Products

Your Opened purchase is eligible for a full refund by store credit when returned with it’s original packaging within the 30-day return window. No Credit or refund will be issued for originating or return shipping.

How to Return an Item

  1. Send us your order number, product name(s), reason for the return, and whether the product(s) have been
    opened to support@amyspups.com
  2. We will confirm your order is eligible for a return issue a return authorization within 1-2 business days.

Processing Timeline

  • Returns are processed within 5 business days of receipt
  • Refunds appear on your statement within 3-5 business days after processing
  • Store credit is issued immediately upon return of approval

Special Circumstances

We understand that unique situations may arise. If you’re experiencing any special circumstances regarding your return:

  • Contact our customer service team directly at support support@amyspups.com
  • Explain your situation & we’ll work with you to find a fair solution.

Quality Concerns

If you receive dog treats that don’t meet our quality standards:

  • Contact us immediately with photos and details
  • We’ll expedite your return process
  • All quality concerns are handled with the utmost attention to ensure your pet’s safety

Exceptions

Dog treats are not eligible for return if:

  • The package has been damaged or tampered with
  • Items were marked as final sale
  • Products are past the 30-day return window
  • Treats have been completely consumed

Our Promise

We’re committed to making your return experience as smooth as possible. If you have any questions or concerns about our return policy, please don’t hesitate to reach out. Your satisfaction is our priority.

Last Updated: 01/03/2025

Note: This policy may be updated periodically. Please check our website for the most current version.