Frequently Asked Questions
About Our Treats
Q1. What makes Amy's Pups treats different?
Our treats are made with single or limited ingredients, containing no artificial flavors, byproducts, chemicals, or fillers. Each product carefully selected to ensure it meets our strict standards for quality and pet health.
Q2. Are your treats safe for puppies?
Most of our treats are suitable for puppies over 6 months old. However, we recommend consulting with your veterinarian about specific treats for your puppy, as nutritional needs can vary based on breed and size.
Q3. How should I store the treats?
Store treats in a cool, dry place in their original sealed packaging or an airtight container. Proper storage helps maintain freshness throughout the 18+ month shelf life. Please check the package for specific storage instructions and best-by dates.
Ordering & Shipping
Q1. How long will it take to receive my order?
We process orders within 1-2 business days. Once shipped, you’ll receive a tracking number to monitor your delivery. Standard shipping typically takes 3-5 business days. however, we are not able to control shipping time once packaging has been sent.
Q2. Do you offer free shipping?
Yes! We offer free shipping on orders over $40.00.
Q3. Do you ship internationally?
Currently, we only ship within the United States.
Returns & Guarantees
Q1. What is your return policy?
We offer a 30-day satisfaction guarantee. Unopened products can be returned for a full refund, while opened products may be eligible for store credit. Please see our full return policy for details.
Q2. What if my dog doesn't like the treats?
If your dog doesn’t enjoy our treats, please contact us within 30 days of purchase. We can help recommend an alternative or process a return.
Product Information
Q1. Where are your treats made?
All our treats are made in the USA under strict quality control standards.
Q2. Are your treats grain-free?
We offer both grain-free and grain-inclusive options. Each product listing specifies whether the treat is grain-free.
Q3. How long do the treats last?
Our treats have a shelf life of 18 months or longer when properly stored. Each package includes a specific expiration date. For optimal freshness after opening, we recommend storing treats in its original package or in an airtight container.
Account & Orders
Q1. How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can click the tracking link in the email to monitor your delivery status.
Q2. Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. We’ll do our best to accommodate changes if the order hasn’t shipped.
Contact & Support
Q1. How can I contact you with questions?
You can reach us through our contact form on the website, or email us at info@amyspups.com . We respond to all inquiries within 24 business hours.